To consistently improve quality, it is important to first minimize variation. Statistical Process Control (SPC) is the driving force. Along with defining and detailing SPC, Statistical Analysis Simplified discusses ways to use measurement, numbers, and data to make better business decisions. Filled with self-tests, exercises, games, formulas, and simulations, this book presents today's complex methodologies in a practical and entertaining style. With its clear and accessible descriptions, statistics become easy to grasp and use to make better decisions.

About the Author

H. James Harrington, the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today�s business lexicon. He is considered one of the world�s Performance Improvement gurus. Glen D. Hoffherr provides consulting and training support to government and service organizations in Information Technology and Process Reengineering. Robert P. Reid advanced organizational effectiveness and statistical thinking and concepts that have had a major impact upon organizations around the world.

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