If you have been frustrated by very technical statistical process control (SPC) training materials, then this is the book for you. This book focuses on how SPC works and why managers should consider using it in their operations. It provides you with a conceptual understanding of SPC so that appropriate decisions can be made about the benefits of incorporating SPC into the process management and quality improvement processes. Today there is little need to make the necessary calculations by hand, so the author utilizes Minitab and NWA Quality Analyst—two of the most popular statistical analysis software packages on the market. Links are provided to the home pages of these software packages where trial versions may be downloaded for evaluation and trial use. The book also addresses the question of why SPC should be considered for use, the process of implementing SPC, how to incorporate SPC into problem identification, problem solving, and the management and improvement of processes, products, and services.

About the Author

Dr. Victor (Vic) Sower is distinguished professor emeritus of operations management at Sam Houston State University (SHSU). He taught courses in operations management, quality management, technology and innovation management, and supply chain management, and established the Sower Business Technology Laboratory. He earned numerous awards for his teaching and research including the SHSU university-wide excellence in teaching award, the excellence in research award, the excellence in service award, and was named a Piper Professor in 2005 by the Minnie Stevens Piper Foundation of Texas. He also is president emeritus at Sower & Associates, LLC.

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