Staying on Track: Lessons from a Customer-Focused Travel Disruptor

"Staying On Track" is a practical guide on how to grow your business. It provides real-world examples of how the author’s company went from one office and eighteen people to a global operation with staff in six countries and thirty-four US states.

Frank Marini shows the true definition of customer focus in all aspects and departments of a company in this pragmatic explanation of how he guided Railbookers Group, where he serves as president and CEO, through a rapid period of growth and achievement. The approach uses data, but also focuses on just using your ears and eyes to focus on your customers and put them in charge of development, direction, and strategy. He admits it can be scary at times, but allowing your customer to be the real CEO creates a growth path and opportunities that go well beyond what you could have imagined. "Staying On Track" is a vital, easy-to-follow blueprint for business growth and success.