A Step-By-Step Guide to Usability Testing

Every day we are bombarded with new technology products that are confusing and difficult to use. For example, the new touch-screen voting machines in Florida are so difficult to use that some elections have been nullified due to all of the errors voters made while using the machines. There has to be a way to make things easy-to-use.There is-and it is found inside the covers of this book.

Peter P. Mitchell, Ph.D., obtained his B.A. in Psychology from Lafayette College in 1972; his B.A., with Honours, from Victoria University of Wellington, New Zealand in 1974; His M.A. in Experimental Psychology from Victoria University in 1975; and his Ph.D. in Human Factors from Stevens Institute of Technology in 1982. Peter began his career in human factors by working at Human Factors/Industrial Design, Inc., in New York City. In 1982, he began a consulting business, Ergo Research, LLC, which he managed until 2003, at which time he took a position as an Assistant Professor at the University of Miami, Miller School of Medicine, where he is currently employed. He works in The University of Miami/Jackson Memorial Hospital Center for Patient Safety. He also conducts human factors research and usability testing in the Lehman Injury Research Center. Currently, Peter conducts research to improve the ease of use of getting patient diagnostic and treatment information into the electronic health record (EHR) via the use of speech recognition technologies, along with other data input methods. Peter resides in Miami with his wife, Marilynn, and his son, Jonathan.Cover design by LeAnn Hanfield, University of Miami