Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # R03C-04116

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Bibliographic Details

Title: Step-By-Step Problem Solving: A Practical ...

Publisher: Practical Learning Press, A Division of Richard Chang Associates, Inc.

Publication Date: 1993

Binding: Soft cover

Condition: Very Good

About this title

Synopsis:

You may have experienced problem solving as a one step process--do it! But there is more to it than that. For starters, you need to know what the problem really is, what's causing it, and look at new and creative ways of solving it. This guidebook covers these areas, providing you with a corporate-proven step-by-step model that you can use in a group, or on an individual basis, as a guide to solving problems in a systematic manner. It will train you to cover all the bases and help you ensure objectivity. Additionally, it can serve as a tool to help you successfully manage people in a problem solving team.

About the Author:

RICHARD Y. CHANG is CEO of Richard Chang Associates, Inc., a diversified performance-improvement firm headquartered in Southern California. He is an internationally recognized management consultant and author or co-author of over twenty-five books on business and personal development. He has served as a judge for the Malcolm Baldrige National Quality Award and as the chair of the board of the American Society for Training and Devlopment. P. KEITH KELLY is an experienced educator, consultant, and management professional. His special areas of expertise encompass strategic planning and analysis, financial management, process improvement, and market research.

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Store Description

With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.

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Wonder Book
Wonder Book and Video, 1550 Tilco Drive, Frederick, MD, 21704, U.S.A.

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We want you to be satisfied with the book you order. Our general description is conservative and the book should be as good or better than our general description may indicate.

RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business days and U.S. Standard Shipments usually arrive within 6-9 business days, Priority 3-6. We want you to be satisfied with the book you order. Our general description is conservative and the book should be as good or better than our general descr...

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Used - Soft cover

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