Title: Step-by-Step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved
Publisher: Prentice Hall (a Pearson Education company)
Publication Date: 1997
Language: English
ISBN 10: 1883553113
ISBN 13: 9781883553111
Binding: Paperback
Condition: Good

About this title

Synopsis

You may have experienced problem solving as a one step process--do it! But there is more to it than that. For starters, you need to know what the problem really is, what's causing it, and look at new and creative ways of solving it. This guidebook covers these areas, providing you with a corporate-proven step-by-step model that you can use in a group, or on an individual basis, as a guide to solving problems in a systematic manner. It will train you to cover all the bases and help you ensure objectivity. Additionally, it can serve as a tool to help you successfully manage people in a problem solving team.

About the Author

RICHARD Y. CHANG is CEO of Richard Chang Associates, Inc., a diversified performance-improvement firm headquartered in Southern California. He is an internationally recognized management consultant and author or co-author of over twenty-five books on business and personal development. He has served as a judge for the Malcolm Baldrige National Quality Award and as the chair of the board of the American Society for Training and Devlopment. P. KEITH KELLY is an experienced educator, consultant, and management professional. His special areas of expertise encompass strategic planning and analysis, financial management, process improvement, and market research.

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