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Steps to Improved Firm Performance with Business Process Management: Adding Business Value with Business Process Management and its Systems (Advances in Information Systems and Business Engineering)

Tahvo Hyà tyläinen

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ISBN 10: 3658074698 / ISBN 13: 9783658074692
Published by Springer Gabler, 2014
New Condition: New Soft cover
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Bibliographic Details

Title: Steps to Improved Firm Performance with ...

Publisher: Springer Gabler

Publication Date: 2014

Binding: Paperback

Book Condition: New

Edition: 2015.

About this title

Synopsis:

Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.

About the Author:

Tahvo HyŲtylšinen has completed his Ph.D. thesis under the supervision of Prof. Pertti Jšrvinen, University of Tampere. He works as a Senior Architect in the fields of business and software architectures and development.

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