Title: Steps to Improved Firm Performance with Business Process Management: Adding Business Value with Business Process Management and its Systems (Advances in Information Systems and Business Engineering)
Publisher: Springer Gabler
Publication Date: 2014
Language: English
ISBN 10: 3658074698
ISBN 13: 9783658074692
Binding: Soft cover
Condition: New

About this title

Synopsis

Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hy�tyl�inen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.

About the Author

Tahvo Hy�tyl�inen has completed his Ph.D. thesis under the supervision of Prof. Pertti J�rvinen, University of Tampere. He works as a Senior Architect in the fields of business and software architectures and development.

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