Synopsis
This is an inspiring book about what it takes to create change in a large government organization. It shows how the Results-Based Accountability concepts of population and performance accountability can put the role of the agency in perspective; and how that perspective can be used to create partnerships across the provider community and across the state. It tells the story of how such a broadly based partnership was used to create the Connecticut Kids Report Card. And it tells the continuing story of how committed leadership in the Department of Children and Families (“DCF” or the “Department”) is making progress on infusing performance accountability into the culture of the organization. The book is filled with practical lessons and advice about what it takes to make changes at this scale. - Mark Friedman, Director of the Fiscal Policy Studies Institute, September 2016
About the Author
Anne McIntyre-Lahner is the Director of Performance Management for Connecticut’s Department of Children and Families (DCF), the state’s child welfare agency responsible for child protection, behavioral health, juvenile justice, and prevention services. Anne has worked in the human services field for over thirty years, including twenty-two years with the State of Connecticut, first at the Judicial Branch and most recently at DCF. Throughout her career, she has focused on systems change by developing and overseeing accountability practices for providers, programs, and service systems, and leading strategic planning and performance management work. In her current position with DCF, Anne leads agency-wide implementation of Results-Based Accountability (RBA) for both internal and contracted-service performance management systems. She is a leader in Connecticut’s inter-department and inter-branch RBA projects, including the state’s statutorily mandated RBA report card on children’s health, safety, stability, and future success. As a certified RBA trainer, she regularly helps colleagues and private service providers learn to use RBA to improve their operations and outcomes. Given her years of hands-on experience, Anne is also a frequently requested speaker on how to implement RBA across large systems. She has made presentations about her RBA work in Connecticut at numerous local and regional conferences on data-driven decision-making, managing for results, and strengthening government accountability. She has been invited to present Connecticut’s RBA work to colleagues in other states. Before entering state service, Anne worked in the non-profit sector for 10 years with homeless, indigent adults, high-risk and runaway youth, and adults and adolescents involved in the criminal and juvenile justice systems. She holds a BA degree in English and Experimental Psychology, an MS degree in Counseling and School Psychology, and is a former adjunct faculty member at Housatonic Community College.
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