Strategic Continuous Process Improvement : Which Quality Tools to Use and When to Use Them

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Proven methods for achieving continuous process improvement

Resolve "quality chaos" by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment, Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Them begins by discussing the different types of continuous process improvement (CPI) systems available.

This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization.

Find out how to:

• Identify CPI opportunities
• Evaluate various CPI options using comparative benchmarks
• Understand the characteristics of each quality option
• Map CPI characteristics against quality problems
• Select the appropriate tool to fit a specific quality problem
• Recognize the role of governance and performance reviews
• Cascade and communicate CPI throughout your organization
• Move the needle toward successful process optimization

Gerhard Plenert, Ph.D., CPIM, has 25+ years of professional experience in quality and change management consulting, including work on Lean and Six Sigma methods. He has 13 years of academic experience, and he published more than 150 articles and nine books, including International Purchasing and Supply Chain Management (a United Nations International Trade Center Book – 2005) andReinventing Lean: Introducing Lean Management into the Supply Chain.