Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!. This item is unavailable.
Gee,Jeff, Gee,Val, Gee, Jeff, Gee, Val
33 ratings by Goodreads
Language: English
Published by McGraw-Hill, 1999
- Softcover
- Used
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Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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- Title
- Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!
- Author
- Gee,Jeff, Gee,Val, Gee, Jeff, Gee, Val
- Publisher
- McGraw-Hill
- Publication year
- 1999
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0070248176
- ISBN 13
- 9780070248175
Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to: sympathize with the customer; take a call, transfer a caller, or end a call smoothly; defuse angry customers; maintain a positive frame of mind...and more!
"Synopsis" may belong to another edition of this title.
About the Author
Jeff Gee is a popular motivational speaker and trainer with over 20 years' experience.
Val Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine.
Val Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine.
"About the title" may belong to another edition of this title.
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