Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw Hill, 2009
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Very good
US$ 4.75
Quantity: 2 available
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Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
Seller Inventory # 00077218742
- Title
- Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!, Completely Revised and Expanded
- Author
- Gee, Jeff
- Publisher
- McGraw Hill
- Publication year
- 2009
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0071625798
- ISBN 13
- 9780071625791
- Edition
- 2nd Edition
For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.
Now, it has been completely revised and expanded to address today’s uniquecustomer-service issues.
Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on:
- Listening to customer needs
- Understanding today’s savvy customer
- Adopting a positive attitude
- Adding value to the customer experience
- Providing service quickly and efficiently
Customers are becoming increasingly savvy and demanding―which makes your jobharder than ever. In order to ensure smooth interactions, you need to keep a stepahead―you need to deliver super service.
"Synopsis" may belong to another edition of this title.
About the Author
Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollartraining firm with offices in the United States, Australia, Egypt, Guatemala, andthe United Kingdom. For more information, go to www.mjlearning.com.
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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