Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!, Completely Revised and Expanded
Language: English
Published by McGraw-Hill Education - Europe, 2009
- Softcover
- Used
Seller: World of Books Inc, Montgomery, IL, U.S.A.World of Books Inc
AbeBooks seller since March 23, 2026
Condition: Used - Very good
US$ 6.91
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Add to basketItem description from seller
The classic guide that has provided over 40,000 customer services reps with the motivation and techniques they've needed to offer the best possible service--no matter what the customer is like.
Seller Inventory # CIN0071625798VG
- Title
- Super Service: Seven Keys to Delivering Great Customer Service.Even When You Don't Feel Like It!.Even When They Don't Deserve It!, Completely Revised and Expanded
- Author
- Jeff Gee
- Publisher
- McGraw-Hill Education - Europe
- Publication year
- 2009
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0071625798
- ISBN 13
- 9780071625791
- Edition
- 2nd Edition
For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.
Now, it has been completely revised and expanded to address today’s uniquecustomer-service issues.
Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on:
- Listening to customer needs
- Understanding today’s savvy customer
- Adopting a positive attitude
- Adding value to the customer experience
- Providing service quickly and efficiently
Customers are becoming increasingly savvy and demanding―which makes your jobharder than ever. In order to ensure smooth interactions, you need to keep a stepahead―you need to deliver super service.
"Synopsis" may belong to another edition of this title.
About the Author
Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollartraining firm with offices in the United States, Australia, Egypt, Guatemala, andthe United Kingdom. For more information, go to www.mjlearning.com.
"About the title" may belong to another edition of this title.
World of Books Inc
Montgomery, IL, U.S.A.
AbeBooks seller since March 23, 2026
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