Synopsis
This is a skills-focused introduction to supervisory management. It covers hot topics such as teams and TQM . Users will enjoy interesting chapter opening scenarios entitled "You Make the Call", followed up by end-of-chapter sections "What Call Did You Make?".
About the Authors
Dr. Raymond L. Hilgert currently is Professor of Management and Industrial Relations at the Olin School of Business of Washington University. He graduated from Westminster College, Fulton, Missouri, with a Bachelor of Arts Degree, and received his Master¿s and Doctor¿s degrees from Washington University. His business experience includes management positions at Southwestern Bell Telephone Company and a market research position with an advertising company. Dr. Hilgert has taught at Washington University for over 35 years, and he has served as an Assistant Dean and Director of Management Development Programs. He has published some 90 articles in management, business, and academic journals and has co-authored five books on human resources management, supervision, and collective bargaining, three of which are in their fifth, eighth, and ninth editions. Dr. Hilgert is a member of the Academy of Management, the Industrial Relations Research Association, the Society for Human Resource Management, the American Compensation Association, and the American Management Association. He has participated in or directed numerous management, supervisory, and business ethics programs and seminars. Dr. Hilgert is an arbitrator certified by the Federal Mediation and Conciliation Service, and he has decided over 550 grievance-arbitration cases. Dr. Hilgert holds the Senior Professional in Human Resources (SPHR) accreditation from the Personnel Accreditation Institute. He has received a number of teaching awards from students at Washington University.
Dr. Edwin C. Leonard, Jr., is Professor of Business Administration at Indiana University Purdue University Fort Wayne. He received his Bachelor¿s, Master¿s, and Doctor¿s degrees from Purdue University. Since joining the faculty some 35 years ago, he has held a variety of faculty and administrative positions, including serving as chair of the Management and Marketing Department in the School of Business and Management Sciences. Dr. Leonard has designed and conducted workshops and seminars for thousands of supervisors and managers. These programs often are customized to meet specific organizational needs. Dr. Leonard currently serves as academic advisor and coordinator of Do-it-Best Corp¿s Retail Management Training Course; this comprehensive program is for management personnel of one of the nation¿s largest hardware and building materials retailers. Dr. Leonard additionally is associated with a major full-service training and consulting firm. Dr. Leonard¿s primary research interests are in the areas of employee involvement, teaming, organizational climate and leadership, human resource management interventions, and case development. He has published in a variety of academic and professional journals, instructional supplement manuals, and proceedings. His professional memberships include the American Evaluation Association, the Midwest Society for Human Resources/Industrial Relations, the Society for Case Research (SCR), and the Organizational Behavior Teaching Society. Dr. Leonard was the recipient of the National University Continuing Education Association¿s Service Award for Continuing Education for the Professions, and he received the Award of Teaching Excellence from the Indiana University School of Continuing Studies. Dr. Leonard has received several ¿best paper¿ and ¿distinguished case¿ awards from various organizations.
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