Supervision in the Hospitality Industry

Walker, John R.

ISBN 10: 1118071786 / ISBN 13: 9781118071786

Published by WILEY, 2011

About this Item

This book is in good condition with very minimal damage. Integrity of the book is in good condition with no missing pages. Pages can have minimal notes or highlighting. Cover image on the book may vary. Ships out quickly in a secure plastic mailer!

Seller Inventory # 56JTFY00372I_ns

Bibliographic Details

• Title: Supervision in the Hospitality Industry
• Publisher: WILEY
• Publication Date: 2011
• Language: English
• ISBN 10: 1118071786
• ISBN 13: 9781118071786
• Binding: Hardcover
• Condition: good

About this title

Synopsis

Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.

About the Author

John R. Walker, DBA, CHA, FMP, is a Fulbright Senior Specialists and the McKibbon Professor of Hotel and Restaurant Management in the School of Hotel and Restaurant Management at the University of South Florida, Sarasota-Manatee.