Support Experience: How Innovative Companies Use Artificial Intelligence to Win the Hearts, Minds and Wallets of Customers
Language: English
Published by Damn Gravity Media, 2024
- Softcover
- Used
Seller: Goodwill of Silicon Valley, SAN JOSE, CA, U.S.A.Goodwill of Silicon Valley
AbeBooks seller since June 28, 2024
Condition: Used - Good
US$ 8.57
Quantity: 2 available
Add to basketItem description from seller
Supports Goodwill of Silicon Valley job training programs. The cover and pages are in Good condition! Any other included accessories are also in Good condition showing use. Use can include some highlighting and writing, page and cover creases as well as other types visible wear.
Seller Inventory # GWSVV.1962339033.G
- Title
- Support Experience: How Innovative Companies Use Artificial Intelligence to Win the Hearts, Minds and Wallets of Customers
- Author
- Raja, Krishna Raj
- Publisher
- Damn Gravity Media
- Publication year
- 2024
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1962339033
- ISBN 13
- 9781962339032
Customer Expectations are changing faster than ever. Can you keep up?
Voice of the Customer is the lifeblood of every technology business. But most companies lose touch with it as they scale, leading to poor customer experiences and high churn.
Some companies, however, have taken a different path. They not only stay in touch with the Voice of the Customer... they amplify it with artificial intelligence and smart automation.
Their secret? Building a world-class Support Experience.
Support Experience transforms customer support from a reactive cost center to a proactive profit center. It empowers your people to deliver exceptional support at scale. It turns customer conversations into tangible product improvements, fueling the long-term health of your business.
Author Krishna Raj Raja shares the blueprint for building a thriving business in the age of AI while making customer support more human than ever, with examples from iconic companies like Apple, Adobe, Google, Salesforce, Snowflake, VMware, and more.
This book is for CEOs, Chief Customer Officers, Customer Support Leaders, Product Managers, and anyone looking to leverage AI for better customer experiences.
"Synopsis" may belong to another edition of this title.
Goodwill of Silicon Valley
SAN JOSE, CA, U.S.A.
AbeBooks seller since June 28, 2024
Shipping rates within U.S.A.
| Item | 3 to 5 business days | 1 to 3 business days |
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| First item | US$ 3.99 | US$ 7.99 |
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Goodwill of Silicon Valley’s mission is to support our employees, our customers, and people with challenging barriers to employment; to raise their standard of living and improve their lives through our services and social enterprise. Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We do this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help people overcome barriers to employment, build sustainable livelihoods, and transform their lives and communities.…
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Goodwill of Silicon Valley
1080 North 7th Street
San Jose, CA U.S.A. 95112
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