Communication problems, frustration and boredom can manifest themselves in physical outbursts, and working in a residential or domiciliary setting can involve responding to challenging behaviour towards staff and other residents.

Supporting Positive Behaviour examines the underlying reasons for the behaviour, ways to spot challenges before they occur and strategies to minimise or prevent incidents. This interactive workbook will help staff to understand appropriate interventions, how to monitor and record challenging behaviour, and implement strategies that will reduce the behaviours over time. The book is appropriate for all staff supporting people with mental health needs, people with a learning or physical disability, older people and people with dementia.

This workbook is a valuable source of guidance for any social care worker keen to improve their practice, and represents a cost-effective way for managers or trainers in residential and domiciliary settings to train staff.

About the Author

Suzan Collins is a trainer and consultant in management and social care, and was registered manager with the Commission for Social Care Inspection (CSCI), now called Care Quality Commission (CQC). She delivers training throughout the UK to service users, support staff, managers and HR staff in the NHS, statutory, private and voluntary sectors. She also assesses and internally verifies NVQs in Health and Social Care and Management and the Learning and Development awards, as well as being an active marker, verifier and consultant for the Learning Disability Induction Award programme. For more information go to www.suzancollins.com.

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