A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People

Scott, Gini Graham, Jd

ISBN 10: 0814472052 / ISBN 13: 9780814472057

Published by Amacom Books, 2003

About this Item

Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.

Seller Inventory # M00814472052-G

Bibliographic Details

• Title: A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
• Publisher: Amacom Books
• Publication Date: 2003
• Language: English
• ISBN 10: 0814472052
• ISBN 13: 9780814472057
• Binding: Soft cover
• Condition: good

About this title

Synopsis

Between dealing with difficult people and navigating through unexpected and complicated situations, the typical day at the office involves making countless choices on how to engage with others. To succeed in the long run, good work relationships must be carefully developed and maintained.

A Survival Guide for Working with Humans presents real-life scenarios of specific work relationship problems, along with interactive quizzes, and answers on how to solve each of the problems. The book shows readers how to:

* Deal with ethical dilemmas in the workplace * Resolve everyday conflicts * Know when to speak up, when not to, and what to say * Make a graceful retreat from an unwinnable confrontation

A snappy, conversational style combines with dozens of practical tools and examples to make a fascinating, essential book.

About the Author

Gini Graham Scott, Ph.D. is the founder and director of Changemakers and Creative Communications & Research. She is the author of thirty-five books, including Work with Me!: Resolving Everyday Conflict in Your Organization. She wrote the Work It Right! column, upon which this book is based, for the Oakland Tribune. She lives in Oakland, California.