Sustaining High Performance : The Strategic Transformation to a Customer-Focused Learning Organization

Haines, Stephen G.; McCoy, Katie

ISBN 10: 1884015557 / ISBN 13: 9781884015557

Published by CRC Press, 1995

About this Item

Unread book in perfect condition.

Seller Inventory # 609304

Bibliographic Details

• Title: Sustaining High Performance : The Strategic Transformation to a Customer-Focused Learning Organization
• Publisher: CRC Press
• Publication Date: 1995
• Language: English
• ISBN 10: 1884015557
• ISBN 13: 9781884015557
• Binding: Hardcover
• Condition: As New

About this title

Synopsis

In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term results. American industry is now realizing that no single initiative can provide an overall, long-term solution. A more comprehensive, integrated approach is necessary to sustain future success. Sustaining High Performance shows you how to develop and implement an integrative "systems-thinking" strategy that will ensure a successful long-term management plan. Sustaining High Performance will help you reinvent your strategic management system (planning and change) for the 21st century and give you the tools and information to pull ahead of the competition and become a powerhouse organization.

About the Author

Stephen G. Haines (Author), Katie McCoy (Author)