Sustaining Knock Your Socks Off Service
Language: English
Published by Amacom Books, 1993
- Softcover
- Used
Seller: Library House Internet Sales, Grand Rapids, OH, U.S.A.Library House Internet Sales
AbeBooks seller since February 3, 2014
Condition: Used - Good
US$ 3.00
Quantity: 1 available
Add to basketItem description from seller
Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service Solid binding. Shows more than the usual amount of shelf wear. Please note the image in this listing is a stock photo and may not match the covers of the actual item.
Seller Inventory # 123577656
- Title
- Sustaining Knock Your Socks Off Service
- Author
- Thomas K. Connellan
- Publisher
- Amacom Books
- Publication year
- 1993
- Condition
- Good
- Dust jacket
- No Jacket
- Book Type
- Book
- Binding
- Softcover
- Language
- English
- ISBN 10
- 0814478247
- ISBN 13
- 9780814478240
"Synopsis" may belong to another edition of this title.
About the Author
"RON ZEMKE (Minneapolis, MN) is consultant to both Fortune 500 and small-business clients. He has had nine books published, including Delivering Knock Your Socks Off Service and Managing Knock Your Socks Off Service (both AMACOM), and Service America.
THOMAS K. CONNELLAN (Ann Arbor, MI) is a respected speaker on the behavioral aspects of quality, and an advisor to major corporations. He is also the author of four books and many articles."
"About the title" may belong to another edition of this title.
Library House Internet Sales
Grand Rapids, OH, U.S.A.
AbeBooks seller since February 3, 2014
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 6.99 | US$ 11.50 |
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Seller's business information
Library House Books and Art
24164 Front St.
Grand Rapids, OH U.S.A. 43522
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