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Bibliographic Details

Title: Sustaining Knock Your Socks Off Service
Publisher: Amacom Books
Publication Date: 1993
Language: English
ISBN 10: 0814478247
ISBN 13: 9780814478240
Binding: paperback
Condition: Very Good

About this title

Synopsis

Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service

About the Author

"RON ZEMKE (Minneapolis, MN) is consultant to both Fortune 500 and small-business clients. He has had nine books published, including Delivering Knock Your Socks Off Service and Managing Knock Your Socks Off Service (both AMACOM), and Service America.

THOMAS K. CONNELLAN (Ann Arbor, MI) is a respected speaker on the behavioral aspects of quality, and an advisor to major corporations. He is also the author of four books and many articles."

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Half Price Books, Records, Magazines, Inc.
5803 E. Northwest Hwy, Dallas, TX, 75231, U.S.A.

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