Intended for those who use information technology (IT) in organizations, including those with software engineering, information systems, and business and management backgrounds, this volume presents 20 chapters addressing the development of ways to make the best use of IT in organizations. The first nine chapters emphasize business processes, followed by eight which evaluate broader concerns for systems analysis and the use of linked techniques in bringing about sociotechnical change in organizations. Models and modeling are emphasized in the final three chapters. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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