TIMELY DELIVERY FACTORS OF PACKAGES IN COURIER AND LOGISTICS BUSINESS | THE CASE OF EXPRESSMAIL SERVICE (EMS)

Belesty Esubalew Melesse

ISBN 10: 6209282652 / ISBN 13: 9786209282652

Published by LAP LAMBERT Academic Publishing, 2025

About this Item

TIMELY DELIVERY FACTORS OF PACKAGES IN COURIER AND LOGISTICS BUSINESS | THE CASE OF EXPRESSMAIL SERVICE (EMS) | Belesty Esubalew Melesse | Taschenbuch | Englisch | 2025 | LAP LAMBERT Academic Publishing | EAN 9786209282652 | Verantwortliche Person für die EU: SIA OmniScriptum Publishing, Brivibas Gatve 197, 1039 RIGA, LETTLAND, customerservice[at]vdm-vsg[dot]de | Anbieter: preigu.

Seller Inventory # 134393459

Bibliographic Details

• Title: TIMELY DELIVERY FACTORS OF PACKAGES IN COURIER AND LOGISTICS BUSINESS | THE CASE OF EXPRESSMAIL SERVICE (EMS)
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2025
• Language: English
• ISBN 10: 6209282652
• ISBN 13: 9786209282652
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 7D millimeters 220 millimeters width by 150 millimeters height by 7 millimeters depth
• Weight: 179 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

This study investigates factors affecting the timely delivery of packages in the Express Mail Service (EMS) of the Ethiopian Postal Service. Using a quantitative approach with surveys from 169 employees, the research analyzed six key factors. The findings reveal that five factors have a statistically significant impact on On-Time Delivery (OTD). Operational issues (e.g., information accuracy, delivery models), human factors (e.g., experienced drivers, leadership), logistical capabilities (e.g., network coverage, IT), and external challenges like poor addressing systems/road congestion all positively influence OTD. Inefficient customs procedures and carrier performance were also significant but had a negative impact. Interestingly, customer-related issues were found to be statistically insignificant predictors. The regression model explained 71.3% of the variance in OTD. The study concludes by recommending that EMS management focus on improving internal operational accuracy, leadership, technological adoption, and fleet management, while also collaborating with government on addressing systems and streamlining customs processes to enhance delivery performance.