TOTAL QUALITY MANAGEMENT

Quality like beauty lies in the eyes of the beholder. Quality is vital to keep customers,sustain profitable and gain market share of all types of organization. TQM requires us to understand, control and improve processes for the benefit of the customer. This book is an attempt to consolidate the various ideas of quality, the techniques involved etc in a simple and easy to understand language in a comprehensive volume so that students as well as professionals can use it. It covers the syllabus of most of the Indian Universities. Summary and Review questions are given at the end of each chapter. The chapters covered are

Quality Concepts
Evolution of Quality Management
Quality Awards
Basic concepts of Total Quality Management
Factors influencing Quality costs
Customer Focus
Employee Involvement
Continuous Process Improvement
Supplier Partnerships
Performance Measures
Statistical Fundamentals
The Seven tools of quality
Statistical Process Control(SPC)
New Seven Management Tools
Bench-marking
Quality Function Deployment
Design of Experiments
Taguchi Methods
Total Preventive Maintenance(TPM)
FMEA
Six Sigma
Quality Management System