Tacit Knowledge Capture: A Quality Management Imperative for Attainment of Operational Excellence

Tacit Knowledge Capture A Quality Management Imperative for Attainment of Operational Excellence

About the Author: Dr. William G. Dzekashu resides in Maryland with his beautiful family. He is a graduate of University of Buea, Cameroon (LLB Hons); Southeastern University, Washington, DC (MBA in banking and finance); and Walden University, Minnesota (PhD in applied management and decision sciences). He is employed by the US Federal Government and has served as adjunct professor at the Business and Organizational Leadership Program at Argosy University. He coauthored the peer review article titled “A Quality Approach to Tacit Knowledge Capture: Effective Practice to Achieving Operational Excellence” (2014).