Taking Conversations from Difficult to Doable : 3 Models to Master Tough Conversations

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You Can Master the Art of Tough Conversations. This Book Shows You How.<P>Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations far too long? Have you ever launched into a difficult conversation unprepared, only to have the interaction spiral out of control?<P>Most leaders answer yes to at least one, if not all, of these questions. Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations can help you bite the bullet and say what needs saying. Lynne Cunningham, MPA, explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively.<P>Here s just a sampling of the book s insights:<BR>What happens when we ignore situations that call for a difficult conversation<BR>How to structure and execute a conversation with a peer, direct report, boss, or physician<BR>How to implement each of the three powerful conversation models detailed in the book so that the outcome is a win-win <BR>Why creating formal Standards of Behavior at your organization, and making them integral to your culture, provides a solid foundation for difficult conversations<BR>How to respond when a person s behavior doesn t change after a difficult conversation<P>Unlike most books on this subject, Taking Conversations from Difficult to Doable is short, to the point, and easy to understand. It s perfect for today s busy leaders. Best of all, it helps you master the right skills quickly and once you ve done this, you ll find all your conversations become easier, less stressful, and more successful.

Lynne Cunningham is an internationally renowned speaker, coach, and author. A leader in healthcare communication, she has more than four decades in the industry. She works with hospitals, health systems, and medical groups all over the country to define, measure, and evaluate the perception of quality among patients, employees, physicians, and the community. Lynne has written several books and many journal articles on topics like patient satisfaction, physician partnership, and physician involvement in product line marketing.