Taking Responsibility: Heart, Mind and Soul: Lessons in Leadership

Jeff Hamill is a 35 year retail/healthcare multi-store executive that successfully navigated through a variety of important leadership roles in four different companies, notably 7-Eleven and Starbucks, in the United States and Internationally. Jeff relates proven leadership approaches that counter being a victim in adversity and promote team connectivity and a culture of serving others with high standards and accountability.The reader will learn about effective recruiting, hiring and people development processes and programs used in organizations that have multi-facility retail and dental sector formats. Jeff takes an operator level point of view that is practical and real.Additionally, Jeff walks through the detail of product management at the store operator level and supported by headquarters merchandising functions. These are highly successful practices that are fact-based and forward looking to maximize sales and profit.Jeff places emphasis on company cultural priorities of connecting closely and caring about all people on the team, helping them succeed and constantly improving. Important elements of team “fit” and paying attention to learning and succeeding together with leader-led training initiatives. Jeff also gives insights on how to be successful as leader a manager in a variety of diverse company cultures.Taking Responsibility incorporates the thought process of serving and caring about people- family, customers, colleagues and employees with the inspiration, drive and plan to be successful and fulfilled in life and work.