Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby

Crosby, Philip B.

ISBN 10: 0070145652 / ISBN 13: 9780070145658

Published by McGraw-Hill, 1989

About this Item

In shrink wrap. Looks like an interesting title!

Seller Inventory # Q-0070145652

Bibliographic Details

• Title: Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby
• Publisher: McGraw-Hill
• Publication Date: 1989
• Language: English
• ISBN 10: 0070145652
• ISBN 13: 9780070145658
• Binding: Hardcover
• Condition: New
• Weight: 8 ounces

About this title

Synopsis

Presented in a question-and-answer format, the advice of a quality management expert provides help for assuring high quality management

Reviews

Crosby, author of Quality Is Free: The Art of Making Quality Certain ( LJ 2/15/79) and Quality Without Tears: The Art of Hassle-Free Management ( LJ 4/1/84), has another book on the topic. This book is organized in a question-and-answer format. The 96 questions, which come from managers attending sessions at Crosby's Quality College, are arranged into four chapters: "The Quality Revolution at Home and Abroad," "Quality Thinking," "Quality Action," and "Quality Relationships." Although the book includes "Guidelines for Browsers," it is difficult to browse through. Unless one really likes the format, this does not add much to Quality Without Tears . Not recommended for libraries that have the author's earlier works.
- Michael D. Kathman, St. John's Univ. Lib., Collegeville, Minn.
Copyright 1989 Reed Business Information, Inc.