Dennis (DOC) O'Connor Dennis (DOC) O'Connor is the President of DOCOM Consulting, LLC. He has more than 23 years of experience in the training, marketing and communications industries. Dennis began his career as a journalist, serving as the Managing Sports Editor for the Observer & Eccentric Newspapers in suburban Detroit for 10 years. Prior to DOCOM, DOC served as a Vice President-Training Operations Director for a Detroit-based agency, focusing on the successful delivery of training projects for Detroit-area clients. DOC received his Master's in Business Administration (MBA) from Wayne State University (Detroit), specializing in Management and Marketing. He earned his Bachelor's Degree and Secondary Teaching Certification from the University of Michigan-Ann Arbor, majoring in Journalism and Mathematics. DOC also is a Certified Focus Group Moderator from the Burke Institute in Cincinnati. Penny A. Drain Penny A. Drain has 27 years of consulting, instructional design, and facilitation experience with various industries including manufacturing, utility, health services, managed care organizations, education, government, retail, and non-profit. Penny has worked extensively in the area of safety, quality, diversity and processes within manufacturing, utilities and managed-care organizations. She also has designed and developed problem solving/quality tools sessions for Tier I auto suppliers, utilities, governments and managed care. Ms. Drain earned a Bachelor of Arts Degree from the Ohio University. She has continued her education in various instructional areas i.e., Systematic Teamwork, Problem Solving, Problem Solving and Planning, Instructional Design and Development, Developing Procedures, Policies and Documentation, Project Management, Time Management and Facilitation Skills.

"About this title" may belong to another edition of this title.

Store Description

Save up to 90% on your favorite items at BargainBookStores.com! Our 20,000 square foot warehouse in Grand Rapids, Michigan is filled with hundreds of thousands of books and consumer goods, all at the lowest prices! We've been serving internet customers with great deals since 2001. All books ship from Grand Rapids, Michigan. 100% Customer Satisfaction Guaranteed We want to ensure your satisfaction. If you are dissatisfied with your purchase or shopping experience, we would like to hear from you. Please contact us by email: cs@bargainbookstores.com. Please be sure to include your contact information and order number. We do not charge a restocking fee for returns. Your Privacy BargainBookStores.com does not provide, sell or market customer information to other businesses or organizations.

Visit Seller's Storefront

Seller's business information

BargainBookStores
3423 Lousma Dr SE, Grand Rapids, MI, 49548, U.S.A.

Sale & Shipping Terms

Terms of Sale

BargainBookStores guarantees 100% Customer Satisfaction. We ship worldwide and offer a variety of shipping methods to meet your needs. Please place your order directly via ABEBooks.com. We accept payment by MasterCard and Visa. For more information, contact us by email at cs@bargainbookstores.com. Full contact info is below:

BargainBookStores.com LLC
3423 Lousma Dr SE
Grand Rapids, MI 49548

Shipping Terms

We will ship to all domestic and most international destinations.

Please note: Shipping times are estimated and are not guaranteed by BargainBookStores.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 10 business days	4 to 9 business days
First item	US$ 0.00	US$ 39.50

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.