Teamwork for Customers: Building Organizations That Take Pride in Serving (Jossey Bass Business & Management Series)

Tjosvold, Dean

ISBN 10: 1555424910 / ISBN 13: 9781555424916

Published by Jossey-Bass, 1992

About this Item

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Bibliographic Details

• Title: Teamwork for Customers: Building Organizations That Take Pride in Serving (Jossey Bass Business & Management Series)
• Publisher: Jossey-Bass
• Publication Date: 1992
• Language: English
• ISBN 10: 1555424910
• ISBN 13: 9781555424916
• Binding: hardcover
• Condition: Very Good

About this title

Synopsis

Shows executives and managers how to use team strategies to develop customer-responsive companies--where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy. A start-to-finish guide to creating customer service-driven organizations.

From the Back Cover

Shows executives and managers how to use team strategies to develop customer-responsive companies--where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy."One of the finest resources I have found in over ten years of developing employee involvement systems. Recognizing the potential power of teamwork is what this book is about."--Cynthia Kiser, vice president human resources, MGM Grand Hotel, Inc.