Telecommunications Billing Systems: Implementing and Upgrading for Profitability (Professional Telecommunications)

This dollar-saving resource offers a complete overview of telecom billing systems processes and provides step-by-step guidance on selecting, implementing and converting your own billing system.

* First book to offer comprehensive, practical help to telecom managers facing strategic decisions in this critical area
* CD-ROM contains sample project plans in Microsoft Access, Excel, Word, and Project formats
* Helps define a business's needs and get the most for their investment

Jane Hunter has over 25 years’ experience in telecommunications and systems management. For the past 9 years, she has been an independent telecommunications and information services consultant. She has in-depth experience with telecommunications billing and financial systems, operations systems, customer care environments, operations processes and procedures, and field operations in a variety of environments. Ms. Hunter’s experience includes implementation and conversion of billing and provisioning systems for interexchange and local phone companies.

Maud Thiebaud is a consultant to communications carriers and to suppliers of telecommunications provisioning and management systems. She has extensive experience in the development and implementation of quality processes and metrics for billing services. Her experience includes management of the development of acceptance criteria and acceptance testing for new telecommunications billing systems. Prior to becoming a consultant, Ms. Thiebaud held a wide range of corporate line and staff assignments for Pacific Bell and AT&T in billing methods, billing operations, finance, customer care, and regulatory affairs in both the local exchange and long distance segments of the industry.