Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success

Take one part detective, one part psychologist, and two parts psychic. Add a generous helping of patience, a healthy sense of humor, and concentrated listening skills, and you've got the makings for the perfect phone personality. To complete this recipe for success, you need Telephone Terrific! Facts, Fun, and 103 "How-To" Tips For Phone Success.
Whether you're a customer service rep, salesperson, secretary, receptionist, telemarketer, or just anyone who conducts business over the phone, Telephone Terrific! will help you to brush up on the basics, to handle tricky situations, to think on your feet (and on the phone), and to take the tough times less seriously.
Packed with practical information and fun facts, Telephone Terrific! will entertain you while it helps you achieve phone success. And you'll get that extra lift you need the next time - and every time - you pick up the phone.