This is a powerful book with a vital message. Every business owner, every manager, every employee should read it. Why? Because it tells what makes the diffrence in today' competitive business world-- how to satisfy your customers!Written in story form and printed in large readable type, the fast-moving story can be quickly read and makes interesting reading. Each part of the story ends with a simple rule-- a customer-relations principle of tremendous importance.

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Store Description

We are a small "cottage industry" ie we work from home and a market stall but have a lot of expertise in the book trade from antiquarian, modern firsts and ultra modern fiction and non fiction. We have our own small independent bookshop in an indoor market. Please rest assured in our honesty and integrity

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Seller's business information

Simon and Kathy
United Kingdom

Sale & Shipping Terms

Terms of Sale

Books can be returned with a full refund in the same condition that they are despatched within a maximum of 10 days - Thank You

Shipping Terms

Orders usually ship within 2 business days. Shipping costs are based on UK postal rates and size. If your book order is heavy or oversized, we will contact you to let you know if extra shipping is required.

Shipping rates from United Kingdom to U.S.A.

Shipping rates from United Kingdom to U.S.A.
Order quantity	14 to 60 business days	5 to 10 business days
First item	US$ 25.72	US$ 39.56

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.