Ten Principles Behind Great Customer Experiences, The (Financial Times Series)
Watkinson, Matt
ISBN 10: 0273775081 ISBN 13: 9780273775089
Published by FT Publishing International, 2012
Used
paperback
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Orion Tech, Kingwood, TX, U.S.A.
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About this Item
Description:
Seller Inventory # 0273775081-4-36364446
Synopsis:
Overall WINNER - CMI Management Book of the Year 2014
WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014
Create a great customer experience whoever you are.
Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.
This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are.
For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.
About the Author:
Matt Watkinson is a designer and consultant who helps businesses get their customer experience right. He has worked with household names, design agencies and management consultancies at home in the UK, in Europe and America. Learn more about Matt at www.mattwatkinson.co.uk .
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Bibliographic Details
Title: Ten Principles Behind Great Customer ...
Publisher: FT Publishing International
Publication Date: 2012
Binding: paperback
Condition: Fair