Today, every organization, profit or non-profit, is working to meet the guidelines and standards to qualify their products and services as 'Quality' by society. Libraries are no exception. They work to satisfy the information needs of their users at the right time by devising new services through the use of information and communication technological tools, evaluate their services, and renew their services based on user's feedback. There are some specifications which a library can adopt to provide services that could be tagged as 'Quality' by their users. It seems important, then, that library professionals and administrators be aware of the concept 'Quality' and 'Total Quality Management,' as well as the international standards available. This work explains the various aspects of 'Quality' and 'Total Quality Management' from the perspective of a library professional. It characterizes a Quality System for libraries based on ISO 9001, an international standard for quality assurance system. Exercises are included after each chapter for readers. A comprehensive bibliography and glossary is also included. (Series: Quality Assurance in Libraries, Vol. 1) [Subject: Library and Information Science]

"About this title" may belong to another edition of this title.

Store Description

We are new to the on-line trade but with solid experience of two decades, we carry large stocks of books on various subjects in our show room. The subjects we carry in stock are - Academic, Ancient & Classical Art, Archaeology, Architecture, Art History, Astrology, Auto- biographies, Books from India, Biology, Biographies, Computer Science, Dictionaries, Decorative Art, Design, Economics, Ethnic Arts & Crafts, Fashion & Jewellery, Gardens & Landscape Design, Geography, Graphics, History, Homeopathy, Karma, Language, Law, Linguistics, Medicine, Modern & Contemporary Art, Music & Performing Art, Mythology & Religion, Numismatics, Philately, Pleasure, Political Science, Photography, Research, Science & Environment, Scientific, Style & Interiors, Technical, Terrorism, Textiles & Carpets, Travel & Topography, Western Art, Wildlife, Yoga.

Visit Seller's Storefront

Seller's business information

Books in my Basket
India

Sale & Shipping Terms

Terms of Sale

All books are new, otherwise mentioned. Books can be
returned if found damaged during shipment or the wrong
title has been supplied. Books are shipped by SAL Mail (non -trackable service), The books can also be
shipped by Fedex/DHL, kindly mail us for the rates.

Shipping Terms

Orders usually ship within 3-5 business days. Shipping costs are based on books weighing 1.5 LB, or 800 gms. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates from India to U.S.A.

Shipping rates from India to U.S.A.
Order quantity	25 to 30 business days	8 to 12 business days
First item	US$ 18.39	US$ 30.46

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.