Textbook of Social Administration The Consumer-Centered Approach [] Charles A. Rapp and John Poertner

Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients.

How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers―and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed.

Textbook of Social Administration includes:

• frameworks for organizing social administration skills
• strategies for initiating change through persuasion
• principles of consumer-centered management
• the elements of the social program analytic framework
• framework requirements for goals, objectives, and expectations
• helping behaviors
• examples of program elements that enhance consumer benefits
• applying the wrap-around approach to school-based mental health services
• managing information
• selecting and measuring performance indicators
• personnel management
• fiscal management
• the inverted hierarchy
• and much more
  
  

Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies.

John Poertner, Charles A. Rapp