Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive

Minton, Charles Ryan

ISBN 10: 1544512074 / ISBN 13: 9781544512075

Published by Lioncrest Publishing, 2018

About this Item

Light edge wear. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books.

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Bibliographic Details

• Title: Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive
• Publisher: Lioncrest Publishing
• Publication Date: 2018
• Language: English
• ISBN 10: 1544512074
• ISBN 13: 9781544512075
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Ryan Minton, president of Thanks for Coming in Today®, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron’s experience memorable. With this book, you’ll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased—and so will you.

About the Author

Charles Ryan Minton is a customer service expert, keynote speaker, and the president of CRMHospitality & Consulting, LLC. An award-winning former hotel general manager for some of theworld's biggest brands, Minton has helped shape the customer service experiences of high-profilecompanies such as Jaguar, Land Rover, Hilton Hotels Worldwide, Marriott International, InterContinental Hotels Group, Gannett, Ultimate Jet Charters, and Delaware North.