Thanks For Coming In Today: Creating A C

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out.

 

In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron’s experience memorable.

 

With this book, you’ll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased—and so will you.

Charles Ryan Minton is a customer service expert, keynote speaker, and the president of CRMHospitality & Consulting, LLC. An award-winning former hotel general manager for some of theworld's biggest brands, Minton has helped shape the customer service experiences of high-profilecompanies such as Jaguar, Land Rover, Hilton Hotels Worldwide, Marriott International, InterContinental Hotels Group, Gannett, Ultimate Jet Charters, and Delaware North.