Thinking of. People-centric Process Management? Ask the Smart Questions
Language: English
Published by Smart Questions Ltd 2010-02-15, 2010
- Softcover
- New
Seller: Chiron Media, Wallingford, United KingdomChiron Media
AbeBooks seller since August 2, 2010
Condition: New
US$ 26.98
Quantity: 10 available
Add to basketSeller Inventory # 6666-IUK-9781907453007
- Title
- Thinking of. People-centric Process Management? Ask the Smart Questions
- Author
- Mark McGregor,Ian Gotts,Andrew Spanyi
- Publisher
- Smart Questions Ltd 2010-02-15
- Publication year
- 2010
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1907453008
- ISBN 13
- 9781907453007
Success in improving performance requires the right mix of focus on people, process, and technology. This book emphasizes the central role of people in this respect. The book reminds us that this idea is not new - but it's an important one that merits reinforcement. There are some other ideas in this book that are also not new, yet are seldom practiced. These include; viewing the business from the "outside-in" or the customer's point of view, remembering that the single most important objective of process improvement and management is to improve organizational performance, and that the central role of technology is to enable operational performance.
"Synopsis" may belong to another edition of this title.
About the Author
CEO and founder of Elements.cloud based in Salesforce Tower, San Francisco, but can be found speaking at User Groups, World Tours and Dreamforce - or in an airport lounge practicing his bass guitar. Prior to Elements.cloud he was co-founder and CEO of Nimbus - a Salesforce customer from 2001 - which was acquired by TIBCO in 2011. The Nimbus business analysis app was used by 1000+ clients including Nestle, HSBC, SAP, Barclays, Toyota, Sara Lee, AstraZeneca, non-profits and Government. Prior to that he was CIO of the largest UK Government agency, and an Associate Partner at Accenture where he led the Program Management practice. He is an author of 10 books, a prolific blogger with a rare ability to make the complex seem simple which makes him a sought after and entertaining conference speaker. And he is powered by Duracell.
"About the title" may belong to another edition of this title.
Chiron Media
Wallingford, United Kingdom
AbeBooks seller since August 2, 2010
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