The Three Phases of the Change Management Process: Demonstrated at the Paradise Hotel

Seminar paper from the year 2013 in the subject Business economics - Business Management, Corporate Governance, grade: 2,3, University of Applied Sciences Riedlingen, course: Organizational Culture and Change Management, language: English, abstract: "If you always do - What you always did - You will always get - What you always got." (Lincoln) Most of the change management processes break down while only thirty percent of the change management processes are successful. This quotation defines the current problem or better to say the difficulties of organizations in realizing a successful change management nowadays. Thus, it is very important that the organizations create "change (they) can believe in" like Barack Obama carried out with his numerous successful changes, such as the rapid end to war in Iraq, the decrease in energy dependence and the setting up of universal health care. Seen from a business context, the critical factors and success factors in a change management process will be analyzed on the basis of a fictitious example, the Paradise Hotel in London which is a luxurious five star hotel and a member of SLH (Small Luxury Hotels of the World). It is a small hotel, organized as a multi-line system, with thirty-five double rooms and forty suites available in different categories as, e.g. junior suite, premium suite and honeymoon suite. Around thirty employees work in this hotel at an average of four to five years. By identifying the critical factors and the success factors of the Paradise Hotel, measures can be taken by the management to implement the single steps of the change management process successfully in the company and thus to achieve the company´s goal.