I asked the sales lady, "Pardon me, maam, do you have a bathroom?" She responded, "Our Toilets are Not for Customers! "However, if you get into your car and drive south a couple of blocks then turn east and go another block or so, you may find a restaurant which will let you use their toilet." I thought about that and realized that I was going to have to interrupt the writing of the order for $3,000 worth of light fixtures. I was going to have to interrupt it to find some other business in town whose toilets were for customers. As I got into my car, I realized that I should probably place my order with someone who was more concerned with my needs.

This book is an autobiography of the author's life and his experiences with customer service. It provides guidelines on succesfully satisfying all types of customers

About the Author

Born September 16,1944

Attended Virginia Military Institute and Hanover College, received a Bachelor's degree in physics.

President and owner of American Plastic Molding Corp.(a custom injection molder of plastics) and Southern Mold and Tool Corp.

Member of Society of Plastics Engineers, Association of Union Bible College, board of International Institute for Cooperative Studies, and Chairman of The Taxpayers' Watchdog Committee.

Coates is a former nominee for State Representative and U.S. Congress.

Coates is married to Anne and they live near Scottsburg, Indiana. They have four children, and six grandchildren!

Author of Our Toilets are Not For Customers.

He is an instrument rated pilot, musician, and speaker on free enterprise, political and religious issues.

"About this title" may belong to another edition of this title.

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