Toll-Free Services: A Complete Guide to Design, Implementation, and Management (Artech House Telecommunications Library)
Language: English
Published by Artech House Publishers, 1995
- Hardcover
- New
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- Title
- Toll-Free Services: A Complete Guide to Design, Implementation, and Management (Artech House Telecommunications Library)
- Author
- Gable, Robert A
- Publisher
- Artech House Publishers
- Publication year
- 1995
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0890067872
- ISBN 13
- 9780890067871
Many innovations have provided new possibilities to 800 services - ACD/PBX functionality, alternate routing, voice mail functionality, interactive voice response, and transaction processing have brought increased complexity to toll-free services. This book shows how to design, alter, and manage a toll-free network - providing information on the technical capabilities of toll-free services and the costs involved.
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About the Author
Gable is a senior telecommunications analyst for the Fortune 500 company Kennametal Inc. of Latrobe Pennsylvania. He oversees the design, implementation, and ongoing management of multiple call-center sites throughout Europe and North America.
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