Title: Toll-Free Services: A Complete Guide to Design, Implementation, and Management (Artech House Telecommunications Library)
Publisher: Artech House Publishers
Publication Date: 1995
Language: English
ISBN 10: 0890067872
ISBN 13: 9780890067871
Binding: Hardcover
Condition: New

About this title

Synopsis

Many innovations have provided new possibilities to 800 services - ACD/PBX functionality, alternate routing, voice mail functionality, interactive voice response, and transaction processing have brought increased complexity to toll-free services. This book shows how to design, alter, and manage a toll-free network - providing information on the technical capabilities of toll-free services and the costs involved.

About the Author

Gable is a senior telecommunications analyst for the Fortune 500 company Kennametal Inc. of Latrobe Pennsylvania. He oversees the design, implementation, and ongoing management of multiple call-center sites throughout Europe and North America.

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