A guide to implementing change programs and restructuring organizations in health care, full of practical tools such as plans, charts, checklists, sample documents, and worksheets. Contains sections on assessment, planning for change, the intervention process, and evaluation. Includes discussion questions, real-life scenarios, and case examples. Spiral wire binding. Annotation c. by Book News, Inc., Portland, Or.

About the Author

Ruth Hansten RN, MBA, PhD, FACHE'is the author of six books and numerous articles. Her mission is to promote' healing and wholeness, transforming organizations through relationship enhancement and skills development.'With over 30 years of experience in nursing, she brings both a practical and humorous approach to the essential work that nurses do.' For the past 19 years her national consulting practice has worked with nursing care delivery models, critical thinking, delegation and leadership skills, and interdisciplinary team development. She has developed a care delivery model and philosophy called Relationship and Results Oriented Healthcare™ (RROHC) and this model had resulted in improved patient outcomes, clinical indicators, employee engagement, provider satisfaction, and healthcare employee retention. Her doctoral research focused on critical thinking and clinical judgment and she incorporates her research into her teaching and consulting strategies.' In 2008 the 4th edition of her Clinical Delegation Skills: A Handbook for Professional Practice book will be published as will her Relationship & Results Oriented Healthcare Implementation Manual.'' She is most proud of being voted “boss of the year” by the MWBA in Spokane, WA, one of the “great head nurses” by the AJN in the 1980s, and helping raise 5 kids.' She currently serves as a board trustee at a Pacific NW medical center.' Visit her website'www.Hansten.com, and'www.RROHC.com and her blog (www.Hansten.com/blog) for a list of her books and articles.'

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