The Top Performer's Guide to Conflict: Essential Skills That Put You on Top

No one likes dealing with conflict. But to be a top performer, one must know how to address these situations professionally and effectively.

The Top Performer's Guide to Conflict examines the difficult situations that can arise between coworkers, clients, customers and colleagues. This short, effective guide is perfect for managers to give to employees facing this tough issue.

Tim Ursiny is the CEO of Advantage Coaching & Training. He is a coach/trainer specializing in helping people reach peak performance, great relationships, and personal satisfaction. Dr. Tim regularly speaks for Fortune 500 companies wanting workshops that are practical yet entertaining. He also coaches CEOs, executives, sales professionals, and others on a variety of subjects related to performance and life satisfaction. Dr. Tim's previous books include Coaching the Sale, The Confidence Plan, The Top Performer's Guide to Change, The Coach's Handbook, and The Coward's Guide to Conflict, which is currently in its third printing and has been translated into several foreign languages. He lives in Wheaton, Illinois, with his wife, Marla, and his three sons, Zach, Colton, and Vance. Dr. Tim can be reached at Drtim@advantagecoaching.com.

Dave Bolz
Dave Bolz, is a Vice President in Human Resources at Morgan Stanley. He has over 20 years of Human Resource experience in public and private organizations. He works with managers and executives concerning conflict, employee relations, change management, career development and diversity issues. Dave lives in Exton, Pennsylvania where he enjoys landscaping and gardening with his wife Melissa and playing softball and baseball with his children Elizabeth and Robert.