Topsight 2.0: A Guide to Studying, Diagnosing, and Fixing Information Flow in Organizations

Spinuzzi, Clay

ISBN 10: 1981360743 / ISBN 13: 9781981360741

Published by CreateSpace Independent Publishing Platform, 2018

Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00101701822

Synopsis:

Topsight—the overall understanding of the big picture—is hard to achieve in organizations. There’s too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck.

Topsight is hard to get—but you can get it. I know: I’ve been achieving topsight into various organizations for over 20 years. Along the way, I’ve developed an approach in which I gather clues, confirm details, model social interactions, and use all of these to systematically achieve topsight. Read this book and you’ll learn how to

• design a field study at your organization
• convince your organization and individuals to take part in the field study
• conduct the field study, collecting solid data
• characterize the data you collect
• analyze the data using several different models, providing insights into systemic issues that haven’t yet been understood within the organization
• present your findings and recommend ways to solve those systemic issues
• codesign workflow and tools with the individuals who will use them

About the Author: Clay Spinuzzi is a professor of rhetoric and writing at The University of Texas at Austin. Spinuzzi's interests include research methods and methodology, workplace research, and computer-mediated activity. He has written four books: Tracing Genres through Organizations (MIT Press, 2003); Network (Cambridge University Press, 2008); Topsight (via Amazon CreateSpace, 2013; Topsight 2.0 (second edition), Urso Press, 2018); and All Edge (University of Chicago Press).

Bibliographic Details

Title: Topsight 2.0: A Guide to Studying, ...
Publisher: CreateSpace Independent Publishing Platform
Publication Date: 2018
Binding: Soft cover
Condition: Very Good