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Bibliographic Details

Title: Total Quality in General Practice: Practical Steps to Implementing the Patient's Charter
Publisher: Radcliffe Publishing Ltd 01/01/1994
Publication Date: 1994
Language: English
ISBN 10: 1857750667
ISBN 13: 9781857750669
Binding: Soft cover
Condition: Very Good

About this title

Synopsis

Describes an experiment in total quality management, initiated and supervised by the Hereford and Worcester FHSA, in which four volunteer general practices submitted themselves to external review. The book emphasizes the central functions of planning, standard-setting and monitoring.

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