Total Quality Management (3rd Edition)

Dale H. Besterfield; Carol Besterfield-Michna; Glen Besterfield; Mary Besterfield-Sacre

Published by Prentice Hall, 2002
ISBN 10: 0130993069 / ISBN 13: 9780130993069
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Bookseller Inventory # SONG0130993069

About this title:

Synopsis:

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers.

From the Back Cover:

This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.

Some of the features of this text include:
  • Practical state-of-the-art approach
  • Figures and tables that help clarify and reinforce the concepts presented
  • Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
  • Sufficient theory is presented to ensure a complete understanding of the concepts
NEW to this edition:
  • Reorganization of Part II for a more logical chapter sequence
  • Brief description of a TQM exemplary organization added at the end of each chapter
  • Revised chapter to reflect the ISO 9000: 2000 revision
  • Increased number of examples in most chapters
  • New chapter entitled "Information Technology"

"About this title" may belong to another edition of this title.

Bibliographic Details

Title: Total Quality Management (3rd Edition)
Publisher: Prentice Hall
Publication Date: 2002
Binding: Hardcover
Book Condition: Good

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Besterfield, Glen; Besterfield, Dale H.; Besterfield-Michna, Carol; Besterfield-Sacre, Mary
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