Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management

Gaudreau, Stephen D.

ISBN 10: 1138464333 / ISBN 13: 9781138464339

Published by CRC Press, 2020

About this Item

1st edition NO-PA16APR2015-KAP.

Seller Inventory # 26388594585

Bibliographic Details

• Title: Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management
• Publisher: CRC Press
• Publication Date: 2020
• Language: English
• ISBN 10: 1138464333
• ISBN 13: 9781138464339
• Binding: Hardcover
• Condition: New

About this title

Synopsis

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.

About the Author

Stephen D. Gaudreau is a co-founder of POWER, Inc. He has been developing and delivering training in the field of Total Quality Management since 1980 and has received numerous industry awards. His areas of expertise include developing executive teams, creating organizational human resource systems, and training teams on customerfocused quality improvement.