This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780131228092.

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Bibliographic Details

Title

Total Quality Management: International Edition

Publisher

Pearson

Publication Date

2003

Language

English

ISBN 10

0131228099

ISBN 13

9780131228092

Binding

Soft cover

Edition

3rd Edition

Condition

Poor

Weight

1100 grams

Seller catalogs

Business

About this title

Synopsis

For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.

From the Back Cover

This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.

Some of the features of this text include:

Practical state-of-the-art approach
Figures and tables that help clarify and reinforce the concepts presented
Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
Sufficient theory is presented to ensure a complete understanding of the concepts

NEW to this edition:

Reorganization of Part II for a more logical chapter sequence
Brief description of a TQM exemplary organization added at the end of each chapter
Revised chapter to reflect the ISO 9000: 2000 revision
Increased number of examples in most chapters
New chapter entitled "Information Technology"

"About this title" may belong to another edition of this title.

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