Total Quality Management

Peratec Ltd

ISBN 10: 0412586401 / ISBN 13: 9780412586408

Published by Springer, Springer Apr 1994, 1994

About this Item

This item is printed on demand - it takes 3-4 days longer - Neuware -Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve. 204 pp. Englisch.

Seller Inventory # 9780412586408

Bibliographic Details

• Title: Total Quality Management
• Publisher: Springer, Springer Apr 1994
• Publication Date: 1994
• Language: English
• ISBN 10: 0412586401
• ISBN 13: 9780412586408
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 235W x 155H x 12D millimeters 235 millimeters width by 155 millimeters height by 12 millimeters depth
• Weight: 318 grams

About this title

Synopsis

Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac­ tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve.

From the Back Cover

Total Quality Management (TQM) is a philosophy of management that strives to make the best use of all available resources and opportunities. This book is intended for use as a reference manual. It will be read by chief and senior executives who wish to understand and commit themselves to TQM as a vehicle for change, as well as by those managers and staff who have the detailed task of implementing a TQM program.